Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.
As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.
Become a Krakenite and build the future of crypto! Proof of Work
The Fraud team plays a crucial role in protecting our organization from fraudulent activities within the crypto space. We are on a mission to safeguard the integrity and trust of our organization by mitigating fraud losses, protecting our reputation and adhering to compliance and regulatory frameworks, whilst keeping the friction low on the rest of our valued clients. A results-oriented team of globally distributed fraud experts holding integrity, professionalism, collaboration and accountability as core values. Currently we are aiming to further work on automation and new tool delivery to help capture emerging fraud trends, becoming the #1 in fraud controls within the crypto industry The opportunity
Create an inspiring team environment with an open communication culture that aligns with Krakens core values and mission.
Responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance direct reports skills and performance
Set clear team goals while being responsible for team KPI/OKR fulfillments and taking necessary actions on deviations
Delegate tasks and project work
Oversee day-to-day operation, including staffing and the operational delivery of the team
Monitor team performance and report on metrics.
Design and influence operational best practices of the financial crime management processes, frameworks, and techniques.
Drive improvements both on a process/routine level
Oversee and coordinate QA management
Daily, weekly and monthly SLA and productivity reporting
Skills you should HODL
Minimum 5+ years of working experience within fraud with relevant experience managing teams
Deep orientation in data privacy and security from both a personal and business standpoint
Be a strong advocate for the digital asset and cryptocurrency industry, possessing a deep understanding with strong knowledge of cryptocurrencies and trading. Hands-on trading experience is preferential but not necessary.
Availability to work full time hours based around a flexible schedule, including weekends, on a fully remote set up
Fantastic communication skills in order to operate globally across multiple departments and stakeholders in both written and verbal English
Ability to thrive in a fast-paced environment utilizing analytical and problem solving skills
Experience with merchant disputes and chargebacks
Experience with alternative payment methods and risk systems
Location Tagging: #EU #Bulgaria #LI-Remote
This is a fully remote role covering European working hours Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn
No salary data published by company so we estimated salary based on similar jobs related to Crypto and Crypto jobs that are similar:
$60,000 — $100,000/year
Europe - Remote