• Manage and Implement ITSC Access Requests on clients' managed security devices.
• Manage and monitor all installed systems and infrastructure to ensure the highest levels of systems and infrastructure availability.
• Work closely with Global Network Operations Center (GNOC), to ensure our Infrastructure remain operational through proactively identifying ,investigating and resolving incidents triggered through NMS (Network Monitoring Systems), Ticketing tool and emails.
• Their primary objective is to ensure zero missed service level agreement(SLA) conditions.
• Will identify problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner in the form of an event in our inbuilt tool with the required level of details.
• Will liaise with all stakeholders including GNOC , vendors and carriers(ISPs) to expedite diagnosis of errors and problems and to identify a resolution.
• Engineers will be responsible to open a TAC (Technical Assistant Center) case with respective vendors and follow-up throughout towards resolution.
• With technical skills: • CCNA, Palo Alto Firewalls Configuration, Illumio Technology, Public Cloud – GCP, AWS, Azure

• With 1-2 years Tools experience in Network Monitoring CA-Spectrum , SPLUNK, ThousandEyes, Cisco/Arista Switches and Routers.
• With understanding of Networking protocols (EIGRP, OSPF, BGP), Switching technologies (VLAN, STP, EtherChannel’s, Standalone) and ACI, Nexus NX-OS, Wireless Infrastructure.
• Knowledge on Load Balancing (BigIP- F5 LTM and GTM).

Minimum Requirements:

• Bachelor’s degree with at least 4-9 years of network experience.
• Able to apply escalation process.
• Able to communicate clearly to customers Globally as English as second language.
• Able to investigate first line support calls assigned and identify the root cause of incidents and problems.
• Able to perform the necessary hand over procedures during shift change
• Must be open to work from Tuesday - Friday from 9pm -7am