Job Duties & Responsibilities

• Develop and maintain a clear understanding of products and services in the Services portfolio
• Building strong client relationships to maintain old business and acquire new customers
• Maintain Customer-specific Profiles and Account Plans, ensuring customers can be assigned the correct levels of support and pricing whilst representing IT Services as a central point of contact for pre-sale and post-sale inquiries
• Provide expert product and industry knowledge to find solutions to customer requirements
• Develop sector and market expertise and take a consultative approach to gain a clear understanding of the customer's business drivers and requirements
• Continual monitoring of user feedback to anticipate business needs and forward them to the Product department.
• Operate as the lead point of contact for clients collecting and analyzing data concerning consumer behavior to understand changing needs
• Ensure the timely and successful delivery of our solutions according to customer needs and objective
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience

Qualifications

• Ideally with an IT Background, with previous experience within the IT B2B Industry as a Sales / Advertising/ Marketing / Accounts / Product Team Member
• At least 5 years of relevant position working experience is required
• A confident approach to Account Management and the development of key relationships at all levels in the customer
• Excellent agility with organizational, time management, and planning skills
• Self-motivated with a flexible and collaborative approach to teamwork
• Strong written and verbal communication skills with the ability to articulate the complex subject matter
• Excellent numeracy skills with a sense of commercial acumen
• The ability to solve problems and think logically and laterally to find solutions
• Resilient in the face of setbacks and remain controlled when under pressure