Preferred Skills/Certifications:

• Bachelor’s Degree in Computer Science, Information Technology, or any IT / Computer-related course
• Strong understanding with SLAs and KPIs
• 1 to 2 years I.T support experience with customer service, or any communications-intensive industry is a preferred
• Fresh graduates are welcome to apply
• Understands all relevant configurations and has all-round knowledge, as well as specialized knowledge, of software applications and hardware devices
• Has a sound level expertise in relevant professional disciplines such as: IT service and support management, relevant service desk systems and tools, process management, MS office and the use of ticketing tools

Responsibilities:

• Address all technical issue and concern
• Providing assistance on whitelisting all third party applications by raising tickets through SNow (ticketing system of PwC)
• Configuration and installation of PwC standard application and systems, laptop imaging/reformatting and repairs
• Maintaining and monitoring of all assets including laptop peripherals, printers and other devices related to IT infrastructure
• Providing technical assistance via remote/onsite support on the laptop configurations, network setup, application and system troubleshooting
• Help the management in monitoring the team’s progress and daily task

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